Last few days we've got a lot of email about login problem, the idea that website login was working ok and desktop application didn't worked gave us wrong idea that there is something with network connection. We found that some of characters are wrong(Owely use MD5 to encode communication with the server). So some people who used in their passwords other characters than these : a-z, 0-9, # @ $ % ^ & * ( ) . Would have trouble with using Owely application.
Because all your password are encoded in our database, we can't inform send emails to thous of you who have this problem. For now there is only one solution generate new password on this page:
http://owely.com/forgot
If this problem still occur contact our suppor team : support @ owely.com
Have a nice day.
P.S. thank you for thous who helped us to find this problem and they spend a lot of time trying to solve this problem by their own.
No comments:
Post a Comment